Terms and Conditions

These terms and conditions will apply to all transactions placed online with Olive & May LTD. The terms will not affect your statutory rights.  By using the site you are agreeing to the terms and conditions.

Our Ordering Process

Olive & May LTD will accept online order transactions via pay pal via our on line shop. Items that are in stock will be despatched within 3-5 working days. Items that are made to order or on a back order will be despatched within 7-10 working days. Once we have received payment you will receive an email informing you of an estimated delivery date.

All goods are sold subject to availability and maybe placed on back order. If for any reason we are unable to fulfill any part of the order, Olive & May will inform you and will refund your card as soon as possible.

Handmade Products

Olive & May will make every effort to ensure images and colours shown on the site match as closely as possible to those of the actual products. However, due to technical limitations and the very nature of the hand screen printing process some colours may vary. Small imperfections, differences in shape, size and colour can happen and are part of the charm of a handmade product.

This is what makes our hand made products unique and should not be seen as a fault.

We work with Natural fabrics and therefore reasonable variations in thread counts, strength, weight, width, shrinkage, shade, colour fastness shall be allowed in our linen &r cotton.

Pricing

All prices are show in pounds sterling.  The final price quoted on the payment page is the price on the goods including delivery to the stated destination.

Prices and availability of products are subject to change without notice.  The advertised delivery charge will be added to your order.

Returns

At Olive & May LTD we want you to be delighted with your purchase but if for any reason you are unhappy then please tell us straight away either by phone or email and we will work with you to resolve the issue.

If a refund is required then you must return the goods in their original condition within seven working days of the delivery date and we will refund you within 30 days providing the goods are returned in a saleable condition. We are unable to reimburse the postage on items that are being returned unless they are faulty.

Please request a proof of postage when returning goods. Please note that goods being sent back to Olive & May LTD are your responsibility until they reach us. Olive & May LTD cannot be held responsible for anything that gets lost or damaged in transit.

Cancellation of Bespoke orders

Products which have been made to the customer specifications are exempt from standard cancellation rights. Cancellation and refunds on bespoke orders are at the discretion of Olive & May LTD.

Ownership of Goods

All items supplied to the customer remain the property of Olive & May LTD until the final payment of all sums owing in respect to those goods has been received in full by us.

Intellectual Property

All copyright, design rights and intellectual property rights existing in our designs and products and in the images, text and design of our website are and will remain property of Olive & May LTD.

Privacy Policy and Security

We are committed to ensuring that your information is secure.

We do not disclose details of our customers to any third party but we do use it to advise our clients of goods and services we feel may be interest to them, unless expressed instructed otherwise in writing.  We will collect and store any personal data that you may volunteer whilst using our services e.g. placing an order or joining our email newsletter.  The type of information that we will collect will include – your title and name, address, contact telephone numbers, email address, order details.   The information will be used to process orders, for internal record keeping and we may periodically send promotional emails about new products, special offers or other information that we think you may find interesting using the email address you have provided.

You may wish to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can indicate that you would not like the information to be used by anybody for direct marketing purposes.

If you have previously agreed to using your personal information for direct marketing purposed, you may change your mind at any time by writing or email us.